ICT Centre

Information and Communication Technology Centre

ICT Centre Services

ICT CENTER is organized in main sub-units depending on services rendered : (a) Network Operation Center : NOC ; (b) Helpdesk and Hardware Maintenance. To these main sub-units are also attached relative services such as Electricity, Network & Telephony cabling ; all these facilitated by the Administration.

Network Operating Center

This is the backbone of UR ICT Network where diverse configurations and Network monitoring are done. The activity is facilitated by servers (the number is …..) interconnected to the main switch. The services are grouped in different activities :

Monitoring System :

To monitor the UR Network status on a regular basis, ICT CENTER uses some appropriated tools such as Nagios3 which provide the current status of the Network (tactical overview, hosts and host groups, service groups and problem’s tracing) ; Reports on availability, trends, alerts, notifications and Event logs while providing informations about the whole system by giving comments, showing downtimes, process and performance info ; scheduling queues and configuration in general.

Service provision

The provision of Network Services is facilitated by appropriated equipments organized in different VLANs to facilitate the management and monitories.

These are for example routers (INZOVU & ISAKE) for Firewall VLAN Routers ; Routers for offsite campus VPNS(MTN-VPN-routers) : Hendrix, Lopez, Madonna, Martin, Mccartney and Moby.

Within the Network organization, some gateway (VLAN gateway) have been put in place to allow departmental or units’ network provision such as gw-computerscience ; gw-finance-gw- ; law, gw-mscict ; gw-neork-mgmt ; gw-noc ; gw-URcc ; gw-oob.

For covering more network area and allow the UR community gain more advantages of the Internet, a WIRELESS Network has been put in place and is accessible because of different Access Points spread all over the Main Campus, its surroundings and far away the town (Ex-Rectorat and surroundings).

Those hosts are namely : admin-ap ; agri-ap ; app1-stat-ap ; blind-ap ; cambodge-ap ; dpd-ap ; eplm-ap ; ex-rectorate-ap ; kist-ap ; library-ap ; main building-ap ; mamba-ap ; medicine-ap ; rectorhouse-ap ; sph-ap.

Helpdesk unit

The use of any service in general and Network facilities in particular involves most of the need of help knowing that users are challenged in somehow. The unit receives all technical requests and treats some while forwarding others in habilitated unit.

In order to respond promptly, the unit is organized in such away on remote sites are assigned technicians so as to perform the helpdesk’s routine on the site and taking care of studies’ laboratories.

Hardware maintenance

Maintenance is in charge of repairing the Computers of University of Rwanda and their communities for different unities